1. Cancellation before installation
If you cancel before we have installed the software or migrated your data, write to info@harshivtechnologies.com and we will refund the full amount.
2. Refund window after installation
TODO: confirm your own policy. A common and customer-friendly position for one-time licensed software is: full refund if requested within 14 days of installation, on the condition that the software is uninstalled and the licence deactivated.
3. After the refund window
Because the licence is perpetual and delivered in full at the point of sale, it is non-refundable after the window above. The software you have paid for keeps working regardless — there is nothing to cancel and nothing to renew.
4. Multiple systems
If you bought licences for several computers and installed fewer than you paid for, the unused licences are refundable in full within 30 days of purchase.
5. Add-ons and hardware
On-site training days already delivered and WhatsApp message credits already consumed are non-refundable. Printer hardware may be returned unopened within 7 days of delivery; shipping is not refunded.
6. Failed or duplicate payments
If you are charged twice, or a payment does not reach us, contact us with your payment reference (bank transaction ID or UPI reference). Verified cases are refunded to the original payment method within 5–7 business days.
7. How to request a refund
Email info@harshivtechnologies.com with your registered business name, your payment reference and the reason. We acknowledge within one business day and process approved refunds within 5–7 business days to the original payment method.